Broadvoice, great value and product
Cost Efficiency: Broadvoice is easy to implement without the need for expensive hardware
Scalability: Easy to add/reduce as locations are …
Scalability: Easy to add/reduce as locations are …
Starting at $10 monthly, 12 or 36 months per seat
View PricingOverview
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (83)8.484%
- Answering rules (89)8.383%
- Call park (80)8.282%
- High quality audio (76)8.080%
Reviewer Pros & Cons
Pricing
b-hive Standard Seat - Call Paths
$7
Cloud
per month
b-hive Metered Seat Cloud PBX
$10
Cloud
per month per user
b-hive Pro Seat - Call Paths
$10
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Product Demos
Broadvoice VOIP Mobile App Demo 2020
YouTube
Broadvoice VOIP Desktop App Demo 2020 - Communicator
YouTube
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
- 100% SLA
- 24/7 customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
- Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
- Supported: Video – Conferencing for up to 50 video participants.
- Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
- Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify interaction.
- Small-to-medium businesses need to respond quickly and effectively to customer calls. Broadvoice’s b-hive Virtual Contact Center offers tools to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- An existing phone system does not need to be replaced. Elastic SIP trunking provides the flexibility to realize the benefits of a modern IP PBX today while enabling the user to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Broadvoice starts at $10.
Reviewers rate Hosted PBX and Message alerts and Centralized communications management highest, with a score of 8.4.
The most common users of Broadvoice are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(440)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.
Attribute Ratings
Reviews
(1-25 of 72)Companies can't remove reviews or game the system. Here's why
I currently handle all incoming calls for our company, and as a growing company, we order new phones regularly. We need a company who is reliable in availability for questions, available for phone usage, and easy to use. We also require the ability to switch voicemail recordings based on holidays and days of the week easily. We have found that Broadvoice excels at all of these things.
- Easy to use
- Great response time
- Very helpful
- A written instruction manual would be great to refer back to
- Monthly emails on any updated features
- Quarterly updates on new products
March 26, 2024
Broadvoice is an INTEGRAL part of our everyday business!
Score 10 out of 10
Vetted Review
Verified User
We use Broadvoice as our primary telephone communication system for our business. We utilize both the physical phones and the online system - which is FABULOUS! We are able to route calls, setup auto attendants, setup VIP callers, etc. There is a wide range of capabilities that we customize (as a company AND per USER)!
- Online portal options for entire company AND individual lines
- Customer service - friendly and extremely responsive
- Love that voicemails can be routed to email for review and documentation purposes
- Ease of use - through both portal and voice prompts on telephone
- A more user friendly "Help" section in the Admin portal - easier to search and more information
- Be fun to have different phone color choices - or skins somehow :)
- Admin to be able to play user voicemails from portal
March 06, 2024
B-Hive is the Best!
We use Broadvoice for making and recieving calls with our clients in two ways. 1. We use our wifi office phones with no issues or dropped calls and 2. We use the free B-Hive mobile app that syncs to our company number so you can have your office number wherever you go. If you don't want to give your personal number out this is a great alternative. You can receive and make calls through your phone, and it will appear as if you are in the office.
- Friendly Phone Customer Service
- Help with Step-by-Step setup
- Great service / coverage
- User Friendly
- Email responses are a little slow
- Shipping could be a little faster
- Provide headsets when you purchase the phone
February 29, 2024
Review for Broadvoice!
Score 7 out of 10
Vetted Review
Verified User
Broadvoice is very helpful amd responsive. They will walk you through any concerns or questions you have. I have very pleased with thier service. I have used them for a few years now and would reccommend them to other communities. Thank you again and looking foward to continued service and time!
- prompt response
- helpful
- easy to work with
- Multiple emails of same informationn
- Invoicing should be better
- multiple invoice sent
February 20, 2024
Christina Bailey
Score 9 out of 10
Vetted Review
Verified User
I had a problem with phone phone. I could not hear on a headset or hand held receiver I had to keep it on speaker phone. I email as requested and I got a call the next day then did a diagnostic on it and realized it was my cord they sent it to me like next business day and my phone is working!!!!
- Quick Response
- Quick Solution
- Easy to use
- The phone goes in out and due to the internet
- When forwarding the phone to out Bee Hive Service it makes my cell phone lag
January 15, 2024
Broadvoice Supporter
Our company uses Broadvoice in a number of different ways. We use the service for sending and receiving faxes. Some of our employees use the service to send out text messages to our doctor or patients. Broadvoice helps by making everything run smoothly and we are able to keep track of calls. Plus the user interface is easy to learn and maneuver.
- User Interface
- 24/7 Help Line
- Sending out text messages to patients
- It is a bit tricky when you first are learning to use it
November 27, 2023
Broadvoice Telecommunications Customer Service is Amazing
We use Broadvoice for our phone and fax service. We are able to communicate our clients via phone and send private and protected health information with fax capability. During Covid and any emergencies when the office cannot be open we use the b-hive in order to forward calls to our cell phones. This was extremely convenient during Covid.
- Technical Support
- Billing Support
- Clarity of Calls
- Dependability of service
- Getting a hold of sales
- Client outreach to review contracts
- Explanation of service capabilities
October 23, 2023
Broadvoice Review
We use the B-Hive communication app. It allows us to take calls at camp without being in the office. It works pretty well, and sometimes, it is hard to hear through the app.
- emails voicemails
- allows us to take office calls remotely
- Copying phone numbers in the B-hive app doesn't always work in my experience.
- It can be hard to hear in the app in my experience.
- It seems to lag more than just my regular phone service in my experience.
September 19, 2023
Want a Broad range of experience in your business phone service, with well trained customer service? Broadvoice should be your next call.
I had more than a few things I was trying to figure out as I was new to the office and Broadvoice became part of my job. I was trying to set-up phones, as well as voicemails. We had phones that were no longer in use and turned off, I couldn't figure out how to turn them back on again. Everything seemed to work, but it still said offline. Additionally, there were phones that should not have had voicemail attached but there were messages for those phones.
- In my opinion, customer service goes above and beyond.
- I think they are very knowledgeable about their products.
- Very friendly and kind service.
- Have an area where if someone leaves the company you can temporarily turn off their phone.
- In my experience, the process of turning on a phone is cumbersome, having to get the IP and other information.
- I think the website could be more user friendly. Maybe have an area where the phone information for each phone can be stored.
August 22, 2023
Happy Customer!
We use Broadvoice for our phone service. Before Broadvoice came along, we were using Comcast Business Voice, which was okay but sometimes annoying. We paid for "caller ID," but no name ever appeared on the screen. The features on the phones we used were difficult to learn as you had to memorize a number sequence to perform an action. With Broadvoice, we have had no problems so far, "caller ID" works as it should, I am able to answer office calls from my cell phone, no matter where I am, as well as make outgoing calls from my cell & make it appear to the client I am calling from the office. I no longer have to give out my personal cell phone, which is very nice. When you receive calls, they come in from the app, which makes it very easy to identify when a client is calling versus a personal call.
- Caller ID
- Voicemail Recording
- Transfer Calls
- Voicemail Transcript
- Call Recording
- Sometimes I have to delete the same message multiple times before it disappears from my phone.
August 11, 2023
Where would we be without the features of Broadvoice
We use Broadvoice as our phone system. My Techs work different shifts and are able to share the support hotline by using the B Hive Application on their device (computer, tablet, or cell) of choice. I also enjoy getting my voicemails via email so I can listen to them at my convivence.
- They continually update features on the App
- Reliable seems like there is no downtime
- Quick Support when needed
- I think the Mobile app can be improve for iPhone a little
July 20, 2023
Broadvoice has been a great Invesment!
I really do like Broadvoice. I like the technology. I like being able to
forward calls to my cell phone and being able to clearly see who is calling. I like receiving email alerts when I have a
voicemail message. I like the different settings in the portal. For example, being able to adjust how
many times the phone rings before it goes to my voicemail. It is a very easy platform to use, and customer service is always extremely helpful. I also like the
pricing. I think they're very competitive.
- The applications and website platform are both very easy to use.
- Customer Service is extremely helpful.
- Pricing is competitive.
- The quality/ clarity of calls made through the app could use improvement.
Score 8 out of 10
Vetted Review
Verified User
We have offices in remote areas throughout the country. As a concessionaire, we support recreation areas in many areas with limited service availability. Our goal was to reduce our traditional phone service costs, and attempt to provide extention based access to each of our locations for all staff. As Broadvoice was network based (VoIP), we were able to deploy it through a number of connections; Cable, Fiber, Satellite, Digital Cellular, even DSL in a couple locations. It worked just as good if not better than the POTS service it replaced. It gave us the ability to manage all aspects of location and user phone service; line porting, DID assignments, call groups, voicemail management, auto attendants and business rules.
- Voicemail Management
- Phone Management and Reassignment
- Customizing Call Flows
- User-based tools for calling rules
- Inbound call management and automated call flows
- Email faxing and message delivery
- Billing could be clearer, and some costs could be better defined.
- Better texting features from Communicator app.
- Easier ways to view all invoices from Support portal for corporate accounts like ours
July 20, 2023
Easy to Use and Reliable
I use Broadvoice when working from home and need to call customers. I also use it at work when I need to text customers but do not want to give away my personal phone number. Broadvoice helps me to control my privacy while being able to log on and log off of work calls when needed.
- Bringing multiple people into important conversations
- Sends voicemails to emails so I can listen from anywhere that I have internet even if I don't have my phone with me
- Keeps my personal phone number private
- Sometimes it does not connect to Bluetooth automatically
July 20, 2023
Ease of Operations with Broadvoice
We currently use Broadvoice for two of our companies and have just contracted a new account for a third company. We are an accounting/legal firm with 13 employees. We have enjoyed our Broadvoice service for the last three years. Our auto-attendant allows clients to get directly to department they are trying to reach, minimizing hold times and transfers. With employees having the work form home option, we utilize the b-hive app tremendously. Also, being able to access our Broadvoice account logins, we can internally route incoming calls, change our away messages and much more. Our phones are used daily.
- b-hive - being able to use my office phone from anywhere.
- Customer Service has always been helpful and prompt to respond.
- email notification for voicemails are extremely helpful.
- Since the phones are network based, it can be confusing for the average Joe without getting IT involved, but I am unsure of a way around this as I do prefer the network based phones.
- When logging into your Broadvoice account online, it would be helpful to be able to read the different voicemail messages that are saved to be able to switch them more easily.
July 19, 2023
Great Value
We use it daily as our phone service and when we are out of the office to stay connected
- Keeps the office connected while out of the office
- Keeps our phone lines organized
- Good value
- In my opinion, The app is clunky
- In my opinion, It is not easy to transfer from land lines to mobile devices
- I have found I Cannot clear bulk emails
July 12, 2023
Broadvoice is The Best Solution You Can Have!
Broadvoice was utilized as our primary fax and phone service provider for the past 5 years. Proulx's scope of a use case is the enterprise, providing a structure for gathering our customer requirements with Broadvoice uptime reliability to our network system worked ideally as Broadvoice understood the implications for our specific business needs and our customers reaching out to communicate the use of your products.
- Any Customer Service Inquiries by remembering and appreciating repeat customers
- Technical Support (Online Email/Telephone)
- Frequently good communication and transparency
- Service is quality and reliable
- responsiveness, although we understand support is busy we do wish for more prompt support without long times if avoidable
July 06, 2023
Broadvoice allows us to do our work while on the go.
Bella Terra Stables uses Broadvoice for all incoming and outgoing calls and to monitor voicemails.
- Sends all voicemail into our email inboxes.
- Provides name of person calling.
- Does not drop calls.
- Would be nice to have a text messaging feature for clients to use.
- There is a slight delay on some phone calls.
- Use a different ring tone so that it is easier to distinguish private from business phone calls through the B-hive app.
June 08, 2023
More workplace freedom and portability.
Having Broadvoice has enabled me to get into the field and meet the public more often. It has allowed me to work from my home or satellite office as I am no longer tied to my desk phone. I can make and receive calls on my cell phone as if I was sitting at my desk. Voicemails are delivered to my email as a wave file and I can respond whenever and wherever I am.
- Email delivery of voice mail.
- Ability to change outgoing messages remotely.
- Ability for my staff to access their messages and forward them to other staff.
- Simplify the outgoing message recording process.
- Simply the "Away Message" process.
- The Dashboard in general is a bit clunky for small company use.
We use Broadvoice within our retail sales organization to obviously communicate seamlessly but also because it gave us so much more customization and freedom with our phone system. No more having to call into a company that's 4 hours away about updating our voice recording for special events or holidays. Users that at not always stationed at their desk love the flexibility of the b-hive app to send and receive calls while on the move.
- The URL page where you can see all your users in one place is great.
- b-hive mobile app for users to use their mobile phones while not in office.
- Easy to use audio recording for both automated messages and voicemails.
- When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
- Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
- For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
We previously had a legacy phone system which was no longer supported, and the service behind it (in our case, a T1) was starting to cost too much. We also felt we could benefit from moving to a more modern system in terms of working from home, out in the field, etc., bringing the phone number with us. Also, the possibility of better interface between the phone system and the desktop tools was appealing.
- Reliability and uptime are excellent
- Response to support requests have been quick
- Even including rental of phone equipment, we have saved money from what we paid for only the phone service previously.
- It is somewhat a factor of the Poly phones we are using, and so maybe nothing to be done by Broadvoice - but conferencing in a second person on a call involves pressing way too many buttons.
- The automated voice prompts for the voicemail system are in a weird voice that is sometimes too loud, sometimes too soft, and that says "congratulations" when mailbox is empty. Just a little silly.
- Cannot add comment when forwarding a voicemail message to another user. We used to do this all the time in the previous system. (It can be done through email, forwarding the sound file as an mp3, but as some computers don't even have speakers, it's not as convenient in our use case.)
April 13, 2023
Great service at a reasonable cost
A reliable telephone service is essential for a law firm to function and grow. Also, online portal app is very convenient to answer calls while not in the office. Fax via online portal means that we can access the fax documents any time.
- Reliability
- Customer Service
- on line portal and app
- Fax notification could be "sent" rather than delivered which is crucial for evidencing for certificate of service.
March 08, 2023
Great customer service and training!
We use this for our main phone system and those of us in the office use the Communicator to communicate with field employees via text
- Allows you to customize your phone system
- Has 24-7 customer support on line and by phone
- Provides Training Up Front on system
- A lot of email communicating during implementation(which is great!) but was a little confused and what role each person was playing in our new service as we got new phones and new service.
Score 9 out of 10
Vetted Review
Verified User
We use Broadvoice as the main telephone line for our nonprofit organization. Because of its ease of use and the ability to use it through an app, we have been able to continue our busy schedules and answer calls without having to sit at a desk. Because voicemail is sent to our email inbox, it ensures that no voicemail goes unanswered. Broadvoice has helped us stay on top of our clientele needs and keep up with the demands of starting up a nonprofit business.
- Send voicemail to our email inbox.
- Allow us to use our own phones through use of the b-hive app
- Save us money on business phone lines.
- Allow for text messaging with customers.
- Allow for call backs directly from voicemail.
- Have a ring tone that makes calls through Broadvoice stand out.
We use Broadvoice as our only phone service carrier at a high volume family law firm. We use Broadvoice in connection with Yealink devices (multiple phones, including a conference room "spider" style phone) and the 3CX platform, which provides us the ability to make calls via a desktop application, instant message one another in the office, send text messages to clients when necessary, etc). We have had little to no issues since acquiring Broadvoice service, as opposed to our previous provider who left us without phone service for entire days on a pretty frequent basis, with very slow resolution times; this impacted our business greatly, as we receive 100+ calls most days. The service and connection provided through Broadvoice has been very reliable, and is easy to set up and use. An account manager also followed up with me a few times as we began services, which was thoughtful. I did not wind up having any questions or concerns to address with him, but if I had, the follow up would have been even more helpful. Overall, great experience so far. Pricing is reasonable in comparison to similar services, and the quality exceeds that of past services utilized. Broadvoice invoices are easy to read and to understand, and it is great to know that support is reachable should we need it.
- Reliable connection
- Friendly account manager
- Seamless service
- Reasonable price point
- Easy to use
- Straightforward and to the point
- Compatible with desktop applications and equipment
- More education regarding Broadvoice services offered would be great
- I didn't choose Broadvoice myself, as we trust our IT company to handle those things; so I wasn't very familiar with all of the features and the process of getting things set up. However, I did not really need to be and we have had zero issues.
- Had some fuzzy connections in the very beginning after setup - unsure why, but resolution was quick and efficient